Frequently Asked Questions

Orders & Shipping

Where do you ship?

We ship within the United States only.

How long does shipping take?

Orders are processed within 1-3 business days. Once shipped, delivery takes 6-10 business days. Total estimated delivery time is 7-13 business days from your order date.

How much does shipping cost?

Standard shipping is $5.99. Orders over $50.00 qualify for free shipping.

Will I get a tracking number?

Yes — once your order ships you'll receive a confirmation email with tracking information.

My order hasn't arrived — what should I do?

If your order hasn't arrived within 15 business days, please contact us at hello@newmagna.com and we'll look into it right away.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be unused and in their original condition. Contact us at hello@newmagna.com to start a return.

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 5-7 business days back to your original payment method.

What if my item arrived damaged or defective?

Contact us immediately at hello@newmagna.com with a photo of the damage and we'll send a replacement or issue a full refund.

Products

Are your products covered by a warranty?

Yes — all New Magna products come with a 30-day satisfaction guarantee. If you're not happy with your purchase for any reason, reach out and we'll make it right.

Are your wellness and beauty devices safe to use?

All products we carry meet standard safety requirements. Always follow the included instructions for safe use.

Do you restock sold-out products?

We regularly update our catalog. If a product you want is out of stock, contact us and we'll let you know when it's back.

Account & Payments

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?

Yes — our store uses SSL encryption and all payments are processed securely through Shopify's checkout.

Still have questions?

We're happy to help! Email us at hello@newmagna.com and we'll get back to you as soon as possible.