Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 3-7 business days within the US. Express shipping options are available at checkout for faster delivery.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also check your order status in your account.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in original packaging.

How do I return an item?

Email us at hello@newmagna.com to initiate a return. We'll provide a return shipping label and instructions.

When will I receive my refund?

Refunds are processed within 3-5 business days after we receive your returned item.

Orders & Payment

Can I modify or cancel my order?

Orders can be modified or cancelled within 1 hour of placement. After that, email us at support@newmagna.com and we'll do our best to help.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods shown at checkout.

Contact Us

How can I contact customer service?

Email: hello@newmagna.com
We typically respond within 24 hours during business days.

What information should I include when contacting support?

Please include your order number, a detailed description of your issue, and any relevant photos if applicable. This helps us assist you faster.